Terms of Service

The service

Tech Box d.o.o. provides TerenIQ construction field operations software: projects, tasks, inspections, issues, RFIs, daily reports, permits, safety briefs, plans, documents, equipment and team management, available through the web app and our iPhone and Android apps. By creating an account you enter this service agreement with Tech Box d.o.o. and accept these terms on behalf of your company if you are authorized to do so.

Business use only

TerenIQ is sold to businesses for professional use. By accepting these terms you confirm you are acting in the course of a trade, business, craft or profession, and not as a consumer. Consumer protection rules — including any right of withdrawal — therefore do not apply to this agreement.

Trials

A new workspace may receive a 14-day service trial, or another period shown before signup. An eligible App Store account may separately receive a 14-day introductory subscription offer when that offer is displayed on the purchase screen. Trial availability is not guaranteed and depends on eligibility. At the end of an unpaid service trial the workspace becomes read-only until a plan is activated. If no plan is activated within 90 days after the trial ends, the workspace and all of its data are permanently deleted; we email the owners before this happens.

Plans and payment

Paid use is priced per seat on the plan you agree with us. On the web, we invoice each billing period and you pay by bank transfer using the invoice reference. If an invoice remains unpaid past its due date plus a grace period, the workspace may be suspended to read-only until payment arrives; reactivation is immediate once we confirm the transfer.

In the iOS app, subscriptions are sold as auto-renewable in-app purchases through the Apple App Store. Payment is charged to your Apple Account, and the subscription renews automatically for the same period and price unless it is cancelled at least 24 hours before the end of the current period. You can manage or cancel a subscription anytime in your Apple Account settings. The offer and price displayed by Apple before confirmation control the purchase. Restore Purchases can be used in the app to restore an eligible subscription.

The Apple Standard EULA applies to the licensed iPhone app in addition to these service terms. If these service terms conflict with Apple’s mandatory App Store terms for the app license or purchase, Apple’s terms control for that subject.

The Android app can be used to access a TerenIQ workspace but does not offer plan purchases inside the app. Google Play terms apply to the Android app's distribution and license where required.

Your content

Everything your company records in TerenIQ remains your company's property. You grant us only the rights needed to store, process and display that content to your authorized users. You are responsible for having the right to upload what you upload.

Acceptable use

Do not use TerenIQ to break the law, to store malicious code, to probe or overload the service, or to access other companies' data. Seats are for named individual users; credential sharing across people is not permitted.

Availability and support

We operate the service with care but do not promise uninterrupted availability. The mobile apps are offline-first, so field work continues through connectivity gaps. Support is available at [email protected]; Enterprise plans receive priority responses.

Liability

TerenIQ is a record-keeping and coordination tool. It does not replace your legal duties around site safety, inspections or permits. To the extent permitted by law, our total liability for any claim is limited to the fees your company paid us in the 12 months before the claim arose.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for intent, or for gross negligence.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or business interruption, however arising. The service is provided as it is: we do not give implied warranties of merchantability, fitness for a particular purpose or non-infringement, beyond what the law requires.

Ending the agreement

You can stop using the service at any time; unpaid periods already invoiced remain due. On termination we delete your company data on request, as described in the Privacy Policy.

Changes to these terms

If we change these terms in a way that matters, we will notify company owners by email before the change takes effect. Continued use after that date means acceptance.

Your responsibility for what you put in

You are responsible for the personal data your users enter, and for having a lawful basis for it. That includes details about your own workers, and about people named in directory entries or captured in photographs, videos, voice notes and signatures. Location is attached to a record only when a user chooses to add it; you remain responsible for telling your people what your company records and why.

You will indemnify us against third-party claims, and any fine or award, arising from content your users put into the service or from your use of it in breach of these terms — except to the extent the claim results from our own breach.

Data protection

For workspace content your company is the controller and we are its processor. Our Data Processing Agreement, published at tereniq.com/dpa.html, forms part of these terms and applies automatically — you do not need to sign a separate copy. The sub-processors we use are listed at tereniq.com/subprocessors.html.

Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not cover information that is public through no fault of the receiving party, was already known to it, or that it must disclose by law.

Suspension

Besides suspension for non-payment, we may suspend access immediately where we reasonably believe it is necessary to protect the service or other customers — an active security threat, a compromised account, or use that breaks the acceptable-use rules. We will tell you why, and restore access as soon as the cause is resolved.

Price changes

We may change plan prices for future billing periods with at least 30 days' notice by email to the workspace owners. The new price applies from the next renewal; if you do not accept it, you may end the agreement before that renewal. App Store prices are shown and confirmed by Apple before purchase and change only as Apple presents them.

Prices are exclusive of VAT. VAT is added where it applies. For business customers established in another EU member state and holding a valid VAT identification number, the reverse-charge mechanism applies and no Croatian VAT is charged.

Termination for breach

Either party may terminate for material breach if the other has not cured it within 30 days of written notice, or immediately where the breach cannot be cured. On termination you may export your workspace data for 30 days; ask us if you need longer.

Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including outages at infrastructure providers, network failures, natural events, industrial action or acts of public authority. Payment obligations already incurred are not excused.

General

You may not assign this agreement without our written consent, which we will not unreasonably withhold; we may assign it to a successor of our business. We may use sub-contractors, and remain responsible for their work. These terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest stands and the provision is read down to what is enforceable. Notices to you go to the workspace owners' email addresses; notices to us go to [email protected].

Governing law and jurisdiction

This agreement is governed by the law of the Republic of Croatia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Zagreb have exclusive jurisdiction over any dispute arising out of or in connection with it.